Privacy Policy

How TravelYaraa collects, uses, protects, and manages customer information during booking and support.

Information We Collect

We may collect customer information such as name, email address, phone number, passenger or guest details, travel dates, destination details, identification details required for booking, payment reference, device information, support messages, and booking activity.

This information is collected only to provide booking services, process payment, send booking confirmation, provide customer support, maintain account records, prevent fraud, and improve website reliability.

We do not ask customers to share banking passwords, card PIN, OTP, full card information through support chat, or private security codes. Customers should never share OTP, password, or sensitive payment credentials with anyone.

How We Use Information

Customer information is used to complete bookings, verify payments, send confirmation messages, provide vouchers or tickets, communicate changes, respond to support requests, and comply with legal or operational requirements.

Information may be shared only with necessary parties such as airlines, hotels, cab operators, insurers, payment processors, customer support systems, or service partners when required to complete or support a booking.

We may use basic website activity information to improve security, detect errors, prevent misuse, and provide a better booking experience.

Data Protection And Retention

We take reasonable steps to protect customer data using technical and organizational safeguards. However, no internet-based system can be guaranteed completely risk-free, so customers should also protect their own account, email, phone, and payment credentials.

Booking records may be retained for legal, accounting, customer support, dispute resolution, and operational purposes. When information is no longer required, it may be deleted or archived according to business and legal requirements.

Customers can contact support for privacy-related questions. Some booking records cannot be deleted immediately if they are required for legal, tax, payment, dispute, or service provider obligations.